When a project’s success hinges entirely on equipment reliability, the quality of the supplier’s products and the speed of their after-sales response become the key to earning trust and long-term collaboration. This case highlights how AIMIX helped a client overcome extreme time pressure by delivering durable machinery and an agile support system, proving that when “zero downtime” is non-negotiable, our solutions make the difference.
The Challenge: A High-Stakes Mountain Road Project
In 2025, a Malaysian contractor took on an ambitious mission: building a mountain road in Penang to secure government compensation for industrial land development. However, he faced three critical hurdles as follows:
- No room for delays: The project was self-funded, and missing the deadline meant losing the land investment.
- Rugged terrain: Steep slopes and unstable ground demanded rugged, mobile crusher equipment.
- Zero tolerance for breakdowns: The client required all equipment faults fixed within 3 days, or risk halting the entire operation.
With these pressures, the contractor indeed needed a partner who guaranteed uptime. Then, he found AIMIX Group among various crusher machine suppliers across Malaysia. We designed a customized crushing solution for his challenging road projects.
The Solution: AIMIX’s Unstoppable Mobile Track Crushers
To meet these demands, AIMIX supplied 5 units of high-performance tracked crushers, each selected for durability and efficiency in harsh conditions:
- 6CX106 Tracked Mobile Jaw Crusher: The primary crusher, handling raw mountain rock with high crushing capacity.
- MS3720 Tracked Mobile Screening Plant: Precision screening to produce exact aggregate sizes for the road base.
- MC300HRE Tracked Mobile Cone Crusher: Secondary/tertiary crushing for high-quality, uniform aggregates.
Rapid Response Ensuring Smooth Operation
Understanding the gravity of the situation, AIMIX didn’t just supply high-quality equipment but also deployed a full-cycle support system. To meet the 3-day repair guarantee, here is what AIMIX has done:
- Temporarily established a spare parts inventory in Penang during the project operation depot to minimize waiting time for critical components.
- Stationed a dedicated service team nearby for immediate troubleshooting.
- Pre-scheduled preventive maintenance to reduce unexpected breakdowns.
The Outcome: A Win-Win Under Pressure
The project finished on time, securing the contractor’s industrial land compensation. More importantly, the client now trusts AIMIX for future projects, proving that when you combine high-quality equipment with proactive service, even the toughest deadlines become achievable.
Need a partner who delivers under pressure? AIMIX is ready. Contact us now and customize a crushing solution for your project!
